Maclive/Elluminate V10 - Web Conferencing Support and Resources



    Orientation and Training


    Elluminate offers regularly scheduled live demonstrations, training and events which you can attend at your convenience. If these sessions do not suit your schedule, the CLL and FHS will schedule a small group orientation session (need at least 3 attendees). Contact support.maclive@cll.mcmaster.ca  to find out when the next session is planned.


    The following links provide access to many reference guides and modular recorded sessions so you can review just the features such as whiteboard, breakout rooms etc. that interest you.



    Tips, Best Practices and other Resources for Presenting Online




    Creating Recordings and Archives




    Technical Requirements and Configuration


    You will need:

    • Sound card with speakers and an echo-canceling microphone or headset combo. A headset is strongly recommended - you can get these at the MacMicro store, most electronic goods stores or contact to obtain a set.
    • 56K modem or high-speed Internet connection

    Operating Systems

    Windows

    • Windows 2000/XP/Vista
    • Pentium III 500 MHz processor
    • 256 MB RAM
    • 20 MB free disk space

    Mac

    • Mac OS 10.4 and 10.5
    • G3, G4, G5, or Intel processor
    • 256 MB RAM
    • 20 MB free disk space

    Solaris

    • Solaris 10 x86 and Solaris 10 SPARC
    • UltraSPARC llc 300 MHz
    • 256 MB RAM
    • 20 MB free disk space

    Red Hat Linux

    • Red Hat Linux (RHEL4)
    • Pentium III 1 GHz processor
    • 256 MB RAM
    • 20 MB free disk space

    Novell Linux

    • Novell SUSE Linux 10
    • Pentium III 1 GHz processor
    • 256 MB RAM
    • 20 MB free disk space



    Support Contacts


    Support for MacLive is distributed amongst various departments.  For fastest support and answers to questions about access, firewalls, orientation or web conferencing in general, complete the “ticket” form at http://cll.mcmaster.ca/maclive/webconf_request.html  and you will be contacted by the appropriate area support person.

    For specific Elluminate application questions you may also search the Elluminate support portal knowledge base.